To our valued customers and partners;

Here at KELCOM Wireless, we have been monitoring the COVID-19 situation and following safety recommendations by our local health units, the government, and our carrier partner TELUS. 

We understand that your TELUS and Koodo communications services are important to you and your businesses, and staying connected is now more important than ever. For this reason, we are making some adjustments to how our services operate moving forward.

After careful consideration, we have decided to temporarily close all five of our stores to our walk-in services.

Here’s how our team will be supporting you during this time: 

• If you have an urgent need regarding your wireless service, please connect with us at 519-250-5070 or send us an email to service@kelcom.com

• We will have staff on hand in Windsor to answer your requests, Monday to Friday from 11am-5pm and Saturdays from 9am-1pm with pickup locations available for customers placing orders or repairs.

We encourage our retail customers to browse our website. Here you will be able to access our up to date catalogue; including rate plan information, smartphone availability, and business information. 

TO OUR BUSINESS, CORPORATE & EMERGENCY SERVICE CLIENTS

• Our KELCOM corporate support team will be available weekdays between 9am-5pm to support the needs of your business.

• Please connect with our team at 519-250-5070 or via email to activations@kelcom.com.

• We will do all that we can to ensure that you have your wireless needs met as you continue to run your businesses and services.

We thank you for your patience and understanding as we navigate through this uncertain time. Although our stores are not open to the public, please know that our teams are here for you and we look forward to fulfilling your wireless requests.

Thank you for your cooperation, and please stay safe!

- KELCOM Wireless

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Kelcom Wireless is here to provide you with more information, answer any questions you may have and create an effective wireless solution for your home or business needs.